Terms & Conditions
Last updated: 18 September 2026
These Terms & Conditions apply to all Stillness massage sessions booked online or otherwise agreed directly with Stillness.By booking a session, you confirm that you have read and accepted these Terms & Conditions.
1. About Stillness
Stillness provides professional relaxation massage services in the Netherlands. Sessions are available:
at the Stillness studio in Amsterdam Zuid; and
as at-home sessions in selected areas.
Stillness is a registered trade name of a sole proprietorship registered in the Netherlands.
Stillness
Kennemerstraat 40
2021 ED Haarlem
The Netherlands
KvK: 77182545
VAT ID: NL003160674B33
Email: info@findstillness.nl
Phone: +31 6 44529645
2. Nature of the service
Stillness sessions are intended for relaxation, rest and general wellbeing.
Massage provided by Stillness is not a medical service and is not intended to diagnose, treat or cure any medical condition.
If you have concerns about whether massage is appropriate for you, you should seek advice from a qualified healthcare professional before your appointment.
No particular health or wellbeing outcome can be guaranteed.
3. Booking and formation of the agreement
A booking becomes confirmed when you receive confirmation of your appointment.
Where payment or a deposit is required as part of the booking process, the booking may remain provisional until the required payment has been received.
You are responsible for checking that the date, time, service and location shown in your booking confirmation are correct.
These Terms & Conditions must be accepted as part of the booking process.
4. Prices and payment
All consumer prices shown by Stillness include applicable VAT unless clearly stated otherwise.
Payment may be required:
in full at the time of booking;
partly in advance as a deposit; or
by another payment method agreed in advance.
The payment method available may depend on the booking platform used.
Where additional costs apply to an at-home appointment, for example because of travel outside the standard service area, these will be communicated and agreed before the appointment is confirmed.
Stillness may require full advance payment for future appointments where a client has repeatedly cancelled at short notice or failed to attend previous appointments.
5. Cancellation and rescheduling
You may cancel or reschedule your appointment without charge up to 24 hours before the scheduled start time.
If you cancel or request to reschedule less than 24 hours before the appointment, 100% of the session fee may be charged.
In the event of a no-show, 100% of the session fee will be charged.
A cancellation is effective when Stillness receives the cancellation through the booking system or another agreed written communication channel.
These cancellation terms do not affect any statutory consumer rights that apply to your booking under Dutch or European law.
6. Statutory right of withdrawal for online bookings
Where a statutory right of withdrawal applies to an online booking, you may have the right to withdraw from the agreement within the applicable legal cooling-off period.
If you specifically request that a service begins during that period, additional legal rules may apply.
Nothing in these Terms & Conditions limits rights that cannot legally be excluded or restricted.
7. Late arrival
Please arrive or be ready at the agreed appointment time.
If you arrive late for a studio appointment, or if an at-home session cannot begin on time because the space is not ready or access is delayed, the session may need to end at the originally scheduled finishing time.
The full session fee remains payable.
Where Stillness is responsible for a significant delay, reasonable efforts will be made to provide the full booked session time or agree an appropriate alternative.
8. At-home sessions
For an at-home appointment, Stillness brings the massage table, linens, oils and other equipment required for the session.
You are responsible for providing:
sufficient clear space to set up and safely work around the massage table;
a reasonably clean and safe environment;
safe access to the property;
any relevant access or parking information in advance;
a calm environment in which the session can take place without unnecessary interruption.
Where appropriate, pets should be kept away from the treatment area during the session.
Stillness may refuse to begin or may end an at-home session if the environment is unsafe, seriously unhygienic or otherwise unsuitable for providing the service.
Stillness may also refuse or terminate a session where there is a reasonable concern for personal safety.
9. Health information
Before your appointment, you will be asked to complete a pre-session health and wellbeing form.
You are responsible for providing information that is accurate and complete to the best of your knowledge.
Please tell Stillness about any relevant health condition or change in your health that may affect your session, including where applicable:
acute illness, fever or infection;
injuries, pain or inflammation;
skin infections, wounds or contagious conditions;
circulatory conditions or a history of blood clots or thrombosis;
cardiovascular conditions;
recent surgery or medical procedures;
pregnancy;
relevant medication;
allergies or sensitivities.
This list is not exhaustive.
Stillness may adapt, postpone or decline a massage if there is a reasonable concern that massage may not be appropriate at that time.
In some circumstances, you may be asked to obtain medical advice before proceeding with a session.
Stillness cannot be held responsible for consequences arising from material health information that was knowingly withheld or provided inaccurately, to the extent permitted by law.
10. Essential oils
Essential oils may be used during a session only where appropriate and according to your preferences.
You should inform Stillness about any known allergies, sensitivities or previous reactions.
You may choose not to use essential oils at any time.
11. Consent during the session
Your comfort and consent remain important throughout the session.
You may at any time ask to:
change the massage pressure;
stop massage on a particular area;
change your position;
pause the session; or
end the session.
Ending a session at your own request after it has begun does not normally entitle you to a refund for the unused time, unless required by law.
12. Professional boundaries
All Stillness massage services are strictly professional.
Sexual, threatening, discriminatory or otherwise inappropriate behaviour towards the practitioner will result in the session being stopped immediately.
Where a session is terminated because of inappropriate behaviour, no refund will be provided, to the extent permitted by law.
Stillness reserves the right to refuse future bookings following serious or repeated inappropriate behaviour.
13. Cancellation by Stillness
Stillness may occasionally need to cancel or reschedule an appointment because of illness, emergency, unsafe travel conditions or another circumstance outside reasonable control.
Where Stillness cancels an appointment, you will be offered either:
a rescheduled appointment; or
a refund of any amount already paid for the cancelled session.
Stillness is not responsible for reasonable indirect costs incurred because an appointment has been cancelled, except where liability cannot legally be excluded.
14. Liability
Stillness will provide services with reasonable care and professionalism.
Nothing in these Terms & Conditions excludes or limits liability where Dutch law does not permit such exclusion or limitation.
Stillness is not responsible for loss or damage resulting directly from:
relevant information knowingly withheld by the client;
inaccurate information provided by the client;
failure to follow reasonable safety instructions;
circumstances outside Stillness's reasonable control,
except where Stillness is legally liable for that loss or damage.
I would not include the old clause saying that all liability is automatically limited to the price of one massage. For consumer contracts, overly broad liability exclusions can be considered unreasonable and therefore unenforceable.
15. Personal data and privacy
Personal data is processed in accordance with the Stillness Privacy Policy.
This may include information required to:
manage bookings;
communicate with clients;
process payments;
complete business administration;
prepare for and safely adapt massage sessions.
Health and wellbeing information provided before a session is handled as sensitive personal information.
The full Privacy Policy is available on the Stillness website.
16. Complaints
If you are unhappy with any aspect of your experience, please contact Stillness as soon as reasonably possible so that the issue can be discussed and, where appropriate, resolved.
Complaints can be sent to:
info@findstillness.nl
Stillness will aim to acknowledge and respond to complaints within a reasonable period.
Nothing in this section affects your statutory consumer rights.
17. Force majeure
Stillness is not responsible for failure or delay in providing a service where this is caused by circumstances beyond reasonable control.
Such circumstances may include serious illness, extreme weather, transport disruption, government restrictions or other unforeseen events.
Where an appointment cannot take place, Stillness will normally offer rescheduling or refund any payment made for the affected session.
18. Changes to these Terms & Conditions
Stillness may update these Terms & Conditions from time to time.
The version applicable to your booking is the version made available to you at the time the booking is made.
The latest version will always be available on the Stillness website.
19. Governing law
These Terms & Conditions are governed by Dutch law.
Nothing in these Terms & Conditions removes any mandatory rights or protections available to consumers under applicable Dutch or European consumer law.